4934 Walnut Grove
San Gabriel, CA 91776
By appointment only!
Office Hours Mon-Fri:
10:00 AM to 5:00 PM PST
Please email us for all correspondences. If you have our old number, you will not be able to get ahold of us. Email us ONLY. Someone will respond within 48 firstname.lastname@example.org
If you are ordering online, we accept Visa, Mastercard, American Express, Discover and Paypal. Mail orders can be made in the form of check or money order payable to
Bayshore Industries. Upon purchasing, you are agreeing to our terms and conditions below.
Buyers who pay with our online checkout are protected by our secure cart settings provided by Paypal. Security is verified every day.
Our customer service representatives know the ins and outs of every one of our products. Have a "question?" Send us your questions and we will reply back as fast as lightning!
Please visit our contact page.
We currently ship all orders to the lower 48 states using FEDEX. For residents of AK, HI, AS, FM, GU, MH, MP, PW, PR, VI, AA, AE, AP, and EE addresses, you will be charge the actual cost of shipping based on the weight and/or value of your shopping cart. We DO ship internationally too. For international shipping please call us with your order. Please email us with any questions regarding shipping procedures.
Most orders ship via FedEx ground. Orders shipping by FedEx generally arrive in 7-14 business days (depending on destination location) after the initial order to allow time for processing and shipping time. Most orders are shipped within 48 hours of being placed. If an item is on backorder you will be notified.
Customer satisfaction is our top priority. However, all aquariums are manufactured on a custom basis. Due to the nature of these orders, ALL SALES ARE FINAL. In certain exceptions if we do accept returns. We use a 3rd party logistic company so they will charge customers for their original cost of shipping, cost to ship it back plus 35% restocking fee.
In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us within 2 days and we will send you the correct item, replacement item, or replacement parts at no cost to you. Please email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. You must retain an RMA prior to shipping it back. If you return an item without proper RMA, the warehouse will dispose of the returned item and we will not be able to refund you. If we issue an RMA based on accepted returns, the return must be sent back in the way it was shipped. If we freighted the product to you, it must be freighted back versus shipping via ground. Our customer service hours for existing orders are Monday - Friday 10 a.m. to 5 p.m. PST, and closed Saturday and Sunday.
Upon purchasing our products, you are agreeing to the terms and conditions of the purchase. We reserve the right to determine restocking fees required to refund a fair portion of your order. We do recommend that a licensed contractor install the aquarium for you to make sure the aquarium is level for warranty to be valid. The aquarium must be level to ensure the integrity of the aquarium. It is very important to remember that this is a wall aquarium. Limit the decorations to 10 pounds in total weight. We will not be responsible if you overload the aquarium in excess of 10 pounds.
CANCELLATION PRIOR TO SHIPPING
All our orders are processed immediately. All orders are eligible to be canceled prior to processing. Please contact us at email@example.com within 1 hour of ordering to be eligible for full refund. If you don't notify us within 1 hour, you will be refunded your full amount less 15% cancellation fee.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. If your item was shipped, please inspect the product for visible damage before the carrier leaves. Once the carrier leaves, you are assuming responsibility that the packaged had arrived undamaged. If you neglected to inspect the item upon delivery, please notify us immediately within 24 hours at firstname.lastname@example.org.
All of our aquariums come with a 30 day warranty for factory defect and 30 day warranty on accessories. Please note the accessories are free items. If there are any defects with the accessories, they can be replaced within 30 days. Any defects with the free accessories does not warrant the return on the aquarium. Our quality control is exceptional. Please make sure you understand the terms & conditions prior to purchasing.
Please note our shopping cart will be titled "Beachside Warehouse".